All Systems Operational

About This Site

The ITS System Status Page provides an overview of current service status messages and scheduled maintenance for major University of Toronto systems and services. You may contact the Joint Operations Group (JOG) using the e-mail link above or by calling 416-978-4621. The JOG is staffed Monday to Friday, 7am-3:15pm.

Please scroll down to see details of upcoming scheduled maintenance as well as historical information on previous incidents.

We recommend that you sign up to receive push notifications of service outages. Click on the "Subscribe to Updates" button at the top of this page and select the method(s) by which you want to receive system status updates. For e-mail notifications, we recommend using a non-UofT email address so that you will still receive notifications in the event there is an outage that prevents access to university email services.

If you don't see your issue posted here, please let us know!

Academic ToolBox Operational
Ouriginal Operational
Quercus ? Operational
Remark Office Operational
Other Operational
AMS ? Operational
AMS SAP GUI Operational
FIS ? Operational
HRIS ? Operational
Payroll Services Operational
RPT Operational
Other Operational
Administrative Web Services Operational
Academic Administrative Appointments (AAA) Operational
Applicant Tracking System (Taleo) Operational
Atlassian Operational
BBSAP Operational
Capital Project Operational
Confluence Operational
Degree Explorer Admin Operational
Employees@UofT Operational
ESS ? Operational
EvoSuite Apps ? Operational
Expense Reimbursement (ERDD) Operational
Invoice Workflow Solution (IWS) Operational
JIRA ? Operational
My Research (MR) ? Operational
MROL ? Operational
MSS ? Operational
Performance Assessment (Halogen) Operational
ROSI Express Operational
SuccessFactors: Learning Management System Operational
Tableau Server Operational
uSOURCE Operational
uTIME (Kronos) Operational
Other Operational
Campus Operational
UTM Operational
UTSC Operational
UTSG Operational
Client Support Services Operational
AlertUs Crisis Communication Operational
Curriculum Assistant Operational
DHCP ? Operational
High Availability Storage ? Operational
iFile ? Operational
Microsoft Campus Agreement Operational
MS Teams Operational
Mirror Service Operational
SCCM ? Operational
ServiceNow ? Operational
SharePoint ? Operational
Simple Storage ? Operational
TeamMate Audit Documentation Operational
UTORcsi AD Operational
UTORcsiVPN Operational
UTSend ? Operational
WebHelpDesk ? Operational
Other Operational
Data Centres Operational
DCA ? Operational
DCB ? Operational
HSB ? Operational
Other Operational
Electrical Shutdowns Operational
Electrical Scheduled Maintenance Operational
Other Operational
Enterprise Networks Operational
Campus Backbone Network ? Operational
Campus Wireless Network Operational
Departmental Networks Operational
DNS ? Operational
UTM WAN Link Operational
UTSC WAN Link Operational
Other Operational
Email Systems Operational
Listserv ? Operational
Office 365 Operational
UTMail+ Operational
Other Operational
ITS Private Cloud Infrastructure ? Operational
UTORbackup/UTORrecover ? Operational
Virtual Server Service ? Operational
Identity Management Systems Operational
Active Directory Operational
eToken Operational
Kerberos Operational
LDAP Operational
Password Change / Reset / Secret Activation Key (SAK) Operational
PubCookie Operational
Self-Service Password Reset Operational
Shibboleth ? Operational
UTORable Operational
UTORauth-NET Operational
UTORGrouper Operational
UTORID Operational
UTORMFA Operational
WebLogin Operational
Other Operational
Information Security Operational
Authentication Services Operational
Azure Cloud Services Operational
Azure EDGE Firewalls Operational
Firewall Services Operational
Network Policy Management Operational
Other Operational
Research & Library Systems Operational
JupyterHub ? Operational
Library Operational
MS Forms ? Operational
R/RStudio ? Operational
REDCap ? Operational
Other Operational
Student Web Services Operational
ACORN Operational
Accommodated Testing Services (Student & Admin) Operational
calendar.utoronto.ca Operational
Career Learning Network Operational
Co-Curricular Record Operational
Course Evaluations Operational
Course Information System Operational
Credit Card Payment Operational
Degree Confirmation Operational
Degree Explorer Operational
Elections Operational
eMarks ? Operational
Exam Invigilation Operational
Financial Planner Operational
join.utoronto.ca Operational
Online Administrative Student Info System (OASIS) Operational
Ontario Universities' Application Centre (OUAC) Operational
ROSI Operational
Safety Abroad Student Registry Operational
Timetable Builder Operational
Transfer Explorer Operational
UCheck Operational
VBR - Varsity Blues Registration ? Operational
Other Operational
Telecommunications Operational
Bell Centrex Operational
Bell Mobility Operational
Broadsoft Web Portal Operational
Emergency Call Display Dashboard Operational
GoCo/BroadConnect VoIP – WebEx Operational
GoCo/BroadConnect VoIP – Polycom Devices ? Operational
GoCo/BroadConnect VoIP – Voicemail Operational
GoCo/BroadConnect VoIP – Call Centre (Broadsoft) Operational
GoCo/BroadConnect VoIP – Call Centre (Unity) Operational
GoCo/BroadConnect VoIP – OSS/BSS Management Portal Operational
Microsoft Teams Phone Operational
Rogers Business Billing & Reporting Portal ? Operational
Rogers Direct e-Ordering Portal ? Operational
Rogers Mobile Operational
U of T Online Directory Operational
Other Operational
Video-Mediated Communications Operational
MS Stream Operational
MyMedia Operational
OCCS Operational
TechSmith Snagit ? Operational
Zoom Operational
Other Operational
VPN Services Operational
Admin Systems VPN Operational
UTORvpn - OpenVPN Operational
UTORvpn - AnyConnect Operational
RDP Operational
Other Operational
Web Services Operational
Career Learning Network Operational
CMS ? Operational
Enterprise Search Operational
LAMP Hosting Service Operational
UofT Home Page Operational
UTSC Home Page Operational
UTM Home Page Operational
Other Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled - Domain Controller scheduled maintenance
Upcoming scheduled maintenance notice
Information Security has scheduled maintenance for Domain Controller upgrades on Thursday, December 12, 2024 at 13:00.
Estimated duration 2 hours

No service impact is expected.

Dec 09, 2024 - 16:03 EST
Network service will be interrupted during scheduled electrical maintenance at Factor-Inwentash Faculty of Social Work on 13th December from 04:00 to 08:00am.

The following locations will also be affected:
1. 246 Bloor St
2. The Varsity Arena
3. 371 Blood St/UT Schools
4. 703 Spadina Ave

To minimize the effects of a power interruption, your PC workstation’s BIOS settings can be configured to enable your computer to automatically turn on once power is restored. This is especially important if you use RDP to connect to your PC remotely. Please contact your local IT support team to confirm that this setting has been enabled.

Posted on Dec 06, 2024 - 09:07 EST
Domain Controller scheduled maintenance Dec 13, 2024 13:00-15:00 EST
Information Security has scheduled maintenance for Domain Controller upgrades on Friday, December 13, 2024 from 1:00 pm to 3:00pm.
No service impact is expected.

Posted on Dec 11, 2024 - 14:32 EST
BlueCat scheduled maintenance Dec 16, 2024 07:30-08:00 EST
Please be advised that maintenance is scheduled for BlueCat DDI Systems on Monday, December 16th, between 7:30am – 08:00am.
Bluecat Address Manager (Proteus) will be intermittently unavailable during the maintenance window. However, no service interruption is expected on DNS and DHCP.

Posted on Dec 02, 2024 - 10:05 EST
The Outcomes feature in Quercus will be undergoing scheduled maintenance on December 19, 2024 at 2:30 AM EST. Interruption is expected to last up to fifteen minutes and will only affect Outcomes. All other functions of Quercus are expected to remain operational however users may not be able to use Outcomes while the event is underway.
Posted on Dec 11, 2024 - 15:27 EST
iClicker Scheduled Maintenance Dec 20, 2024 23:00 - Dec 21, 2024 08:00 EST
iClicker services will be temporarily unavailable for scheduled maintenance starting on Friday, December 20th, at 11:00 PM EST until Saturday, December 21st at 8:00 AM EST.
Posted on Dec 11, 2024 - 14:13 EST
UTM Network Maintenance Dec 20, 2024 23:00 - Dec 21, 2024 04:00 EST
Please note that there will be scheduled network maintenance at UTM between 11:00pm Friday, December 20, 2024 and 4:00am Saturday, December 21, 2024.
All internet connectivity to and from UTM may be intermittently unavailable for the duration of this maintenance.

The following URLs may also be affected:
- https://www.utm.utoronto.ca
- https://mmpa.utoronto.ca
- https://mfacc.utoronto.ca

Posted on Dec 10, 2024 - 14:21 EST
AMS Holiday Schedule Dec 23, 2024 12:00 - Jan 6, 2025 07:00 EST
Please note that the following systems will be unavailable from 12:00pm December 23, 2024 to 7:00am January 6th, 2025 due to FI December month-end and holiday shutdown.

- AMS
- Capital Projects Portal
- Expense Reimbursement Direct Deposit (ERDD)
- Invoice Workflow
- uSOURCE (E-Procurement)

------------------------------------------------------
*uSOURCE will re-open at 9:00 a.m. 6th Jan 2025

Posted on Dec 02, 2024 - 09:52 EST
SIS Holiday Schedule Dec 23, 2024 12:00 - Jan 6, 2025 07:00 EST
Please note that the following SIS systems will be unavailable from 12:00pm, December 23, 2024 to 07:00am, January 06, 2025 due to holiday shutdown.

- Degree Confirmation Application

Posted on Dec 02, 2024 - 10:01 EST
Crowdmark Scheduled Maintenance Dec 29, 2024 08:00-14:00 EST
The Crowdmark grading and assessment system will be unavailable on Sunday Dec 29th, 2024 from 8:00am to 2:00pm EST for scheduled maintenance.
Posted on Dec 02, 2024 - 12:06 EST
Course Evaluation scheduled maintenance Jan 6, 2025 02:00-04:00 EST
There will be scheduled maintenance on the Course Evaluation service on January 6, 2025 at 2 am.
The service will be unavailable between 2 am and 4 am.

Posted on Dec 04, 2024 - 10:17 EST
Past Incidents
Dec 12, 2024

No incidents reported today.

Dec 11, 2024
Completed - The scheduled maintenance has been completed.
Dec 11, 15:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 13:00 EST
Scheduled - Domain Controller scheduled maintenance
Upcoming scheduled maintenance notice
Information Security has scheduled maintenance for Domain Controller upgrades on Wednesday, December 11, 2024 at 13:00.
Estimated duration 2 hours

No service impact is expected.

Dec 9, 16:02 EST
Dec 10, 2024
Completed - The scheduled maintenance has been completed.
Dec 10, 15:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 13:00 EST
Scheduled - Domain Controller scheduled maintenance
Upcoming scheduled maintenance notice
Information Security has scheduled maintenance for Domain Controller upgrades on Tuesday, December 10, 2024 at 13:00.
Estimated duration 2 hours

No service impact is expected.

Dec 9, 16:00 EST
Completed - The scheduled maintenance has been completed.
Dec 10, 11:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 11:00 EST
Scheduled - The WebWork application will be undergoing scheduled maintenance on Tuesday, December 9th, 2024 from 11:00 AM to 11:30 AM EST. WebWork will be unavailable while the maintenance work is being performed.
Dec 9, 11:15 EST
Completed - The scheduled maintenance has been completed.
Dec 10, 04:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 00:00 EST
Scheduled - Network service will be interrupted during scheduled electrical maintenance at Factor-Inwentash Faculty of Social Work on 10th December from 00:00 to 04:00am.

The following locations will also be affected:
1. 246 Bloor St
2. The Varsity Arena
3. 371 Blood St/UT Schools
4. 703 Spadina Ave

To minimize the effects of a power interruption, your PC workstation’s BIOS settings can be configured to enable your computer to automatically turn on once power is restored. This is especially important if you use RDP to connect to your PC remotely. Please contact your local IT support team to confirm that this setting has been enabled.

Dec 6, 09:01 EST
Dec 9, 2024
Resolved - This incident has been resolved.
Dec 9, 12:26 EST
Investigating - There is an issue affective some functions of the UT Advanced Group Tool (UTAGT) available through Quercus. Technical staff have been alerted to the problem and we hope to have a resolution in place shortly. Thank you for your patience.
Dec 9, 11:13 EST
Completed - The scheduled maintenance has been completed.
Dec 9, 06:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 05:00 EST
Scheduled - Network service may be interrupted during scheduled electrical maintenance on 09th December, 2024 between 5:00am and 6:30am. at the following locations:
- Rotman School
- Innis College Residence

To minimize the effects of a power interruption, your PC workstation’s BIOS settings can be configured to enable your computer to automatically turn on once power is restored. This is especially important if you use RDP to connect to your PC remotely. Please contact your local IT support team to confirm that this setting has been enabled.

Dec 5, 10:37 EST
Dec 8, 2024

No incidents reported.

Dec 7, 2024
Completed - The scheduled maintenance has been completed.
Dec 7, 11:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 05:00 EST
Scheduled - Please note that the systems below will be unavailable on Saturday, December 7 from 5 to 11 a.m. due to system maintenance:
- Academic Administrative Appointments (AAA)
- AMS SAP GUI
- Capital Projects Portal
- Employee Self-Service (ESS)/Manager Self-Service (MSS)
- EvoSuite Applications (EvoOrder, EvoPlan, EvoNotify)
- Expense Reimbursement Direct Deposit (ERDD)
- Fiori Launchpad Reporting
- Invoice Workflow
- My Customer Account
- My Research (MR/Portal)
- SAP Asset Manager Mobile (sync will not work)
- uSOURCE

Nov 22, 11:56 EST
Dec 6, 2024
Completed - The scheduled maintenance has been completed.
Dec 6, 11:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 11:00 EST
Scheduled - The WebWork application will be undergoing scheduled maintenance on Friday, December 6th, 2024 from 11:00 AM to 11:30 AM EST. WebWork will be unavailable while the maintenance work is being performed.
Dec 2, 13:30 EST
Dec 5, 2024
Completed - The scheduled maintenance has been completed.
Dec 5, 19:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 17:00 EST
Scheduled - Information Security has scheduled maintenance for Domain Controller upgrades on Thursday, December 5, 2024 from 5:00pm to 7:00pm.
No service impact is expected.

Dec 5, 07:35 EST
Completed - The scheduled maintenance has been completed.
Dec 5, 14:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 12:00 EST
Scheduled - Information Security has scheduled maintenance for Domain Controller upgrades on Thursday, December 5, 2024 at 12:00, and at 17:00. 
No service impact is expected.

Dec 4, 10:03 EST
Completed - The scheduled maintenance has been completed.
Dec 5, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 05:00 EST
Scheduled - Information Security has scheduled maintenance for Domain Controller upgrades on Thursday, December 5, 2024 from 5:00pm to 7:00pm. 
No service impact is expected.

Dec 4, 10:06 EST
Dec 4, 2024
Completed - The scheduled maintenance has been completed.
Dec 4, 12:08 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 10:00 EST
Scheduled - Scheduled maintenance will be performed on the University's REDCap instance at https://redcap.utoronto.ca between 10 a.m. and 1 p.m. on Wednesday, December 4th. in order to complete necessary system updates. ***Please note the revised date as this is an exception to our usual service schedule***. This will be the last scheduled REDCap maintenance for this calendar year. The environment will be unavailable for the duration of the maintenance. Service will be restored earlier as progress permits. Please contact redcap@utoronto.ca with any questions.
Nov 21, 15:18 EST
Resolved - The issue has been resolved and service restored. Thank you for your patience.
Dec 4, 07:41 EST
Investigating - The Course Evaluations service is experiencing unplanned and intermittent service interruptions. Support engineers are working to restore the service to full operation. Please try again momentarily.
Dec 3, 12:53 EST
Dec 3, 2024
Completed - The scheduled maintenance has been completed.
Dec 3, 15:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 10:00 EST
Scheduled - On Tue, Dec 3, 10AM to 3PM, there will be an outage for all web pages whose URL starts with
sites.utoronto.ca/ while we perform maintenance. During this time, sites will not be accessible, and nobody will be able to update these sites

Nov 27, 17:18 EST
Resolved - The issue has been resolved and service restored. Thank you for your patience.
Dec 3, 12:39 EST
Update - OISE has informed us that work on the PePPeR Collaborative Workspace is partially complete. Courses that are using the "stand-alone" version are able to resume their use. Unfortunately, work continues on the version integrated into Quercus. Additional updates to follow. Thank you for your continued patience.
Nov 21, 09:45 EST
Identified - The Education Commons at OISE has notified us that the PePPeR Collaborative Workspace has to be taken offline for unexpected maintenance. This outage will affect users across the University, including those who access PePPeR via the Academic Toolbox (Quercus) or directly. They apologize for the outage, which may last a few days as the effect repairs. We will provide updates as they become available. Thank you for your patience.
Nov 14, 11:28 EST
Dec 2, 2024

No incidents reported.

Dec 1, 2024

No incidents reported.

Nov 30, 2024
Completed - The scheduled maintenance has been completed.
Nov 30, 04:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 00:00 EST
Scheduled - Please note that there will be a scheduled UTM website maintenance between 00:00 and 04:00 on Saturday, November 30, 2024.

The following URLs will be intermittently unavailable during the listed times:
- https://www.utm.utoronto.ca
- https://mmpa.utoronto.ca
- https://mfacc.utoronto.ca

Nov 19, 13:21 EST
Nov 29, 2024
Completed - The scheduled maintenance has been completed.
Nov 29, 21:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 17:00 EST
Scheduled - Please note that we will need to take ROSI and most associated student information systems offline on Friday, November 29 from 5:00 to 9:00 p.m. to perform quarterly maintenance on the database. We will return the systems to service sooner if the work is completed earlier than 9 p.m.

The ROSI-REPLICA on the Managed Instance (MI) will remain accessible during the maintenance. Data syncing with the ROSI transactional database will restart 10 - 20 minutes after the end of the maintenance period and applications have been restarted.

The following systems will be affected:
- Accommodated Testing Services (Student and Admin)
- ACORN
- Course Information System
- Degree Explorer (Student and Admin)
- EASI Institutional File Transfer
- eMarks
- Online Administrative Student Information System (OASIS) - including Absence Declaration, and the Timetable Builder and Transfer Equivalencies database administrative screens
- ROSI
- ROSI Express
- ROSI Files
- Safety Abroad Student Registry
- Varsity Blues Registration System
- Web services/APIs

Timetable Builder (Student) will remain available.

Oct 29, 11:19 EDT
Completed - The scheduled maintenance has been completed.
Nov 29, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 00:00 EST
Scheduled - Beanfield will be performing a fiber migration on Friday November 29th 2024 between 12:01am and 6:00am.
This maintenance will affect Student Life at 700 Bay St. During this window, you will observe 1 to 2 hours of downtime.

Nov 20, 08:15 EST
Nov 28, 2024

No incidents reported.